1. Deposits & Payments

• All projects require an upfront deposit before work begins.
• Deposits secure time and resources and are non-refundable once the project has commenced.
• The remaining balance is due upon delivery or completion of milestones, as specified in your quote or contract.

2. Refunds

Refunds are only considered under the following circumstances:

• If no work has commenced within 10 business days of payment and the client requests a full cancellation in writing.
• If Datesh Media is unable to deliver the service due to unforeseen internal issues and the client opts not to reschedule or substitute services.

Refunds are not available once creative or technical work has begun, including strategy sessions, design drafts, campaign setup, or domain/hosting purchases.

3. Project Cancellations

• If the client chooses to cancel mid-project, the client remains liable for all completed or in-progress work up to the cancellation date.
• Cancellations must be made in writing via email to info@datesh.co.za.
• Any partially completed work will be billed at a pro-rata rate.

4. Digital Product & Subscription Refunds

For digital services (e.g., ad campaigns, social media management, website maintenance plans):

• Payments are non-refundable once the monthly cycle or campaign setup has begun.
• Clients may cancel future renewals with 30-day written notice.
• Early termination does not entitle the client to a refund for time already booked or services rendered.

5. Changes & Delays

• Project delays caused by late feedback, incomplete content, or unresponsive communication from the client do not qualify for refunds or extensions.
• Datesh Media reserves the right to reallocate resources or reschedule delivery timelines if delays exceed 14 days.

6. Dispute Resolution

If you are dissatisfied with a service, please contact support@datesh.co.za. We will attempt to resolve disputes amicably before escalation.

7. Refund Timeline

Approved refunds (where applicable) will be processed within 7–14 business days via the same payment method used, unless otherwise agreed.